Wine Online Solutions
Wine Online Solutions

Facebook Directs More Online Users Than Google

Facebook driving Web trafficPeople are spending less time navigating the Internet on their own and are now navigating the Internet based on their friends' recommendations or their friends' activities," said Dave Yovanno, chief executive of Gigya Inc., a Palo Alto firm that offers social-media services. "That's one of the big trends we started picking up on probably four or five months ago."

One of Gigya's clients is financial software maker Intuit Inc. Seth Greenberg, Intuit's director of national media and digital marketing, said the company is betting on social media to draw customers to its TurboTax Web site this year. The tax preparation program generates about $1 billion in revenue in the 10 t0 15 weeks leading to April 15.

Half of TurboTax's 20 million users are on Facebook and each has an average of 150 friends. Intuit is using social media to generate more buzz about the program through the sharing of product reviews and answers to tax preparation questions.

Greenberg coined the phrase "friend-casting" to describe how Intuit is using social media.

"We actually want our customers to be our best sales force, not us," Greenberg said. "Enabling our 20 million-customer base to be a word-of-mouth army for us is much more interesting."

Crowdsourcing radio play lists

Another application of consumers calling the shots via the Internet.  Invariably, wine buyers will be turning to  channels like CellarTracker and Snooth to guide their own purchases, not to the wine critics.

"Triton Media Group, which provides programming to 4,500 radio station affiliates, has signed an agreement with Jelli to syndicate two Internet programs on FM and high-def stations. The Top 40 Jelli and the Rock Jelli programs are scheduled to go live across the U.S. early next year.

The deal surfaced after Jelli began testing the application with CBS Radio Bay Area affiliate Live 105 KITS a few months ago. The Sunday night Jelli show on Live 105 also led to an agreement with Australian-based Austereo. In November, the station will launch a Hot 30 Jelli show on stations in Sydney, Melbourne, Brisbane, Adelaide and Perth. The stations will broadcast the show on FM and digital radio (DAB+), and it will be available online 24 hours daily.

The concept is the brainchild of Jelli co-founders Michael Dougherty and Jateen Parekh. The two set out to reinvent radio by giving terrestrial broadcast stations the ability to crowdsource music, target advertising and provide an outlet for promotions and games.

The Internet application provides terrestrial radio stations with a Google-like feel and experience. Run from a server sitting alongside the radio station's digital programming equipment in the broadcast studio, an Internet application allows listeners to take control of the music sent over the airwaves. The server plugs into the audio-out pin to transmit through the broadcast tower and the Internet.

Jelli's Internet interface provides a list of songs. The music listeners vote on the songs they want to hear. Votes move songs up or down the chart. Clicking on the "Rocks" or the "Sucks" meter keeps or removes songs from playing on the air. "It usually takes a little more than half the audience to blow up a song and take it off the air by hitting the 'Sucks' button," Dougherty says. "It usually happens about once per show." When the crowd blows up a song, the next track moves up the queue and into the play box..."

http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=115660

"Living Social"

Steve Heimoff ended his recent blog essay Are you Living Social with the question: “Can any social media relationship be as good as an old-fashioned relationship in which the participants actually meet in the real world, hang out together, eat and drink and laugh and talk with and see each other?” As good as? No, of course not. But since winery principals can’t do this personal meet and greet with the reach of social media, SM is a kind of hamburger helper, allowing the winery to use a new technology to extend the sort of connections that heretofore could only be conducted in the flesh. Which is pretty much what Steve wrote in the body of his post.

Yes, in the good old days, there were newsletters and other forms of communication, some very clever (Bonny Doon's comes to mind), which humanized and personalized the principal. But there was no real interaction.

If a winery is truly "living social" I suspect the vintner has to take the lead and not delegate, like Steve Mirassou and Jason Haas. Larger companies will have trouble, therefore, engaging at this level. SM can really only be effective at a smaller scale.

Take one example of Web 2.0 in operation: wine.woot.com. Two long time winemakers, Peter Wellington (”Sonoma Bouliste” in the comment exchanges) and Scott Harvey (”ScottHarveyWines”), have created significant communities of wine consumers who have formed bonds with them and with each other. By placing their blogs in this 3rd party channel they have immeasurably expanded their contact (and no doubt customer) base. They are contributing to consumer education and appreciation that they couldn’t do any other way, in large part because they take the time to have an online conversation.  Alas, they seemed to have stopped blogging on this third party site.

Very few blogs have this capacity.  One notable exception is PinotBlogger which has a broad readership, in part because Josh Hermsmeyer writes so well, and because it's interesting for the reader to be looking over his shoulder while he tries to get his winery off the ground.  But four years later, still no vino.

The potential of Pop Ups for the Wine Industry

I’ve been following the “Pop Up” retail phenomenon for some time.  The best examples involve both online and offline activities. Readers are invited to peruse all the variations of this concept on my PAIRINGS facebook page– . Sign up as a fan for further updates. This has great applications for wineries.

One of the best examples is the eBay store that “popped up” in midtown Manhattan the last week in November. http://bit.ly/28TO17 Holiday shoppers had a chance to browse a sampling of 400 hot holiday products available from almost 200 million product listings on eBay. So for example, Kim Kardashian, whoever that is, had some of her fashionista clothes on display. There was also a pair of Adam “DJ AM” Goldstein’s sneakers from the DJ AM MEMORIAL FUND limited-edition charity sneaker auction (http://ebay.com/djamshoes ). Buyers could then purchase their favorite holiday gifts online from eBay sellers via touch-screen kiosks or through eBay’s iPhone application.

I’d be very interested in hearing from wineries wishing to explore this exciting new channel. We have a great space suited for this use inside the Metreon / SF that combines terrific aerial photography with wine tastings. We hope to do a two week program in mid January or February, utilizing temporary caterer’s or non profit temporary licenses. Visit: http://www.cameronbooks.com/exhibition/ to see the space. 

We held a prototype tasting with six wineries taking orders via the Internet this past Saturday: http://www.meetup.com/Culture-Places/calendar/11865134/ . Click on ~Read More~ .   And this minimalist shopping cart was available on a netbook "kiosk" for ordering.

Bloggers traveling to other AVAs

In a recent post on Open Wine Consortium, Brandy Bell sent out an invitation for bloggers to visit the winery she represents, Donati Family Vineyards (for which Cheryl Wolhar set up a Ning community).  It occurred to me that rather than have one winery on the itinerary, a variety of wineries might participate in a bloggers weekend, not unlike what the Napa Vintners coordiated for the North American Wine Bloggers Conference last month, though perhaps less grand.

I know Stacie Jacob and the PRWCA held a similar program for the 'mainstream" wine writers from around the country.  But rather than make it an out and out junket which couldn't be justified for bloggers especially given the challenging times, the bloggers could arrange to travel on their own and pay for lodging perhaps at some discount. 

I don't know that you would attract folks from outside CA, but a goodly portion of the wine blogging community resides in the state.  I bet we could arrange a van from the Greater Bay Area and the LA folks could car pool.  Visits and panels could be arranged over a weekend to minimize disruption with day jobs.

Having several wineries involved would generate more participation, as wonderful at Donati is.  Recent arrivals plus old timers like Gary Eberle and Doug Beckett would make such an outing most appealing.

We might even consider arranging more of a two way agenda, with the bloggers organizing a panel for the local wineries on the pros and cons of utilizing social media, with Donati showcased as one example. And Jason Haas could offer insights gleaned from his major blogging initiative on behalf of Tablas Creek. Some of us have talked about holding a half day session in the various AVAs, rather than have winery reps travel to Napa for one of those industry conferences.

Any comments?

Webcasting Wine Tasting

Here's an alternative to Twitter Taste Live (renamed Taste Live so as, I suppose, not to be tied to the Twitter platform).  Wines of Chile, the marketing association set up a winecast among designated bloggers and eight Chilean winemakers each showcasing a release from their specific winery.  This sort of outreach will become more ubiquitous and sure is cheaper than flying the winemakers up from Latin America.

Wines of Chile Onlne Blogger Tasting May 20th from john witherspoon on Vimeo.

For more info go to John's blog http://anythingwine.wordpress.com/2009/05/21/wines-of-chile-online-blogger-tasting/ 

Magento eCommerce Comparison Feature

This has obvious application to wines--letting the consumer evaluate similar wines or wines that share some of the same attributes like price or grape source.


Product Comparison from dan iavorszky on Vimeo.

Using a Flavor Wheel to Bring Consumers and Winemakers Together

How can wineries use new technology to encourage people to taste their wines and get immediate feedback much like they do at traditional tastings?

People are Visual Animals

Vinobilia.com has patented a taste and flavor wheel called the Vinogram to provide this information.™ Their staff tastes a wine, and creates a graphic that shows the taste profile. The winery can then put it on its labels, website, and tasting notes. The Vinogram is free of copyrights so vintners can use it in any number of applications.

It allows a customer to 'see' what a wine tastes like and make a choice in the supermarket or in a catalog. The Vinogram does not critique the wine, rather it's intended to show a wine's features.

Push and Pull

The Vinogram is a visual object that creates a physical, tangible link between the actual wine bottle and the internet community and users can interact with it in two different ways.

Push

Visitors to their webstie, www.vinobilia.com, can fill out a brief online form with questions about the attributes the individual seeks in a wine.  Vinobilia then gives a selection of wines that match the results of the questionnaire.  Want to see some wines that are a bit more fruity?  Add another fruity level to the criteria by clicking on it.  Want to see a few wines that age better?  Add a few "aging capacity" levels.

Pull

The consumer can look up the Vinogram found on a bottle bought at the store or the winery's website.   The Vinobilia.com site is also a portal to the Winery's page. Vinobilia creates a write-up of the wine with information about the terroir and other essential data, including GPS location, blogs, emails, phone numbers.

Double Pronged Strategy

The Vinogram helps customers and winemakers at the same time as more consumers create Vinograms.  The Vinogram offers a solution for novice and intermediate wine drinkers who need additional assistance when considering which wines to purchase.  It helps them determine their preferences and what to expect from a wine.  At the same time, it also gives winemakers another tool for reaching out to their customers and providing more visibility in this increasingly information-filled world.  Wine drinkers like to learn about the subtlties of winemaking and vintners like to share their personal story.  The Vinogram helps to enable this exchange.

Find more videos like this on OpenWine Consortium

For further information go to:

www.vinobilia.com
http://biz.vinobilia.com/index.en.html

Aggregating winery data found on the World Wide Web



Cruvee
, a new wine site with a Web 2.0 approach, launched last month at
http://cruvee.comCruvee for Wineries TM followed a day later and is currently is private beta testing.  It was created to help wineries achieve two important goals: using the power of social media to determine what is being said about their brand and being a part of those conversations by either leading or joining those discussions.

At the basic level, a winery can create a free winery account at Cruvee.  This provides a level of exposure and a platform to set up some social media functions.  It is the paid upgrade to Cruvee for Wineries that seeks to unlock the power of the "social platform for wineries" by monitoring their brand across the entire web to a level heretofore unavailable.

In-depth intelligence such as demographics and other insights such as identifying which consumers are enjoying a particular wine, finding out how long they have cellared it, and an aggregate of consumer ratings over time can prove extremely valuable.  Going beyond the monitoring of blogs and wires, Cruvee uncovers brand chatter in Twitter feeds, user comments on websites, event calendars, and a whole host of online social media overlooked by other alternatives.  The data are identified and sorted dynamically practically in real time.

Cruvee appears to be the only company to provide simple access to otherwise disparate sources of information including news reports, expert recommendations, social interactivity, and wine reviews. Some of the technology is made available to consumers who register at
www.cruvee.com , planting the seeds of a consumer driven community whose members can discover and share new releases.

At the heart of the site beats Cruvee's proprietary CrulQ
TM, a first for the industry that learns from the groups that users join, the wines they drink and the friends they make to bring each of them the content most relevant to the wine lifestyle and also package that info in a way that is useful to partner wineries through
Cuvee for Wineries.

Cruvee for Wineries also enables producers to sell directly to consumers and opens a feedback loop allowing continued customer contact and assessment.  For wineries and wine drinkers alike, Cruvee sorts out a lot of data to help minimize information overload.  Time will tell whether this service can generate enough consumer interest to make their enterprise attractive to the supply side of the equation.

You can find out more about Cruvee for Wineries at
http://cruvee.com/forwineries.

Still time to register for webinar on wine shipping compliance

ShipCompliant

Direct Shipping Online Seminar
October 16th 10AM PT

Register

Event Summary

This cyber presentation will provide an overview of the barriers to accessing the direct shipping channel, such as individual state rules and regulations, direct license applications, tax collection, and reporting requirements.

The good folks at ShipCompliant have lined up an expert panel to explain the complexities:

  • Director of State Relations at Wine Institute, Steve Gross, will present a state-by-state report of recent and upcoming changes.
  • Special guest speaker, Tom Ourada of the Wisconsin Department of Revenue, will introduce the new direct shipping program implemented in Wisconsin, which took effect October 1, 2008.
  • Presenters FedEx and ShipCompliant will show you tools and best practices for making a compliant direct shipping program cost effective.

'Online' Format

This seminar is uniquely presented in an online format allowing you to participate via a web browser and a phone line. Click the 'Register' button above to reserve your spot. Once you register, you will receive an email with the link to the web conference and the phone number to call into.

Cost

The online format of this seminar allows the sponsors to offer it for free.

More Information

For more information, please go to http://www.shipcompliant.com/events, or send an email to events@shipcompliant.com, or call Elizabeth at (303) 996-2344